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The working student position supporting the European Account Management team at Machinio.com is a great way to learn about and contribute to the client retention effort of a global company. If you are fluent/proficient in English (required), hard working, thrive in a fast-paced environment, and want to make an immediate impact, this role is a great opportunity for you!
As a working student in our Account Management team, you will be exposed to how to manage existing client relationships, you will support the team in verifying transactions between existing clients and buyers, and you will be part of the process of renewing their yearly memberships while working with a very driven team on overall client retention.
With established teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world.
Machinio
We are the fastest growing machinery marketplace in the world, featured in Forbes (founders recognized as 30 under 30), Crain's Chicago Business, Successful Farming, and Inc.com, and more.
Work Life
- Generous holiday policy
- Flexibility to work remote, possibility to work abroad
- Remote setup provided for all team members, along with modern work equipment.
- Casual, collaborative, fast-paced work environment and a fun team (we're cool).
- In-person team events and really fun holiday parties!
Responsibilities:
- Verifying transactions between existing clients and buyers.
- Support the account management team with initiatives to address clients' needs, building relationships, and maintaining the client's experience with Machinio's services for the duration of their membership.
- Report back to the account management team on client's technical issues, concerns and any related requests that can be improved/fixed/changed.
- Collaborate with the account management and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.
Requirements:
- C1 Level in English, and GERMAN, ITALIAN, DUTCH AND/OR SPANISH ARE HUGE PLUS!
- Drive, motivation and proactiveness to LEARN
- Excellent communication and teamwork skills
- Client-focused and problem-solving attitude
Our Interview Process:
- Step 1 - Phone Interview with the Head of Operations to get to know you, your background and tell you about us!
- Step 2 - Google Meets video interview with our Account Management Team Lead to discuss the role in depth.
- Step 3 - Final interview with one of our Directors.
We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters. We are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource!
